Refund policy
RETURN POLICY
Return and refund eligibility depends on the product type and reason for the request. Report damaged, defective, or incorrect prints and Printful merchandise within 15 days of delivery. For lost Printful packages, notify us within 15 days of the estimated delivery date so we can submit eligible supplier claims within Printful’s 30-day deadline. These reporting windows and restrictions do not limit applicable statutory rights.
Prints and Printful Merchandise Voluntary returns for buyer’s remorse or change of preference are not accepted. Contact us about damaged, defective, or incorrect items with your order number and clear photographs, including packaging where relevant. We will review appropriate remedies, which may include replacement, exchange, or refund, subject to applicable statutory rights. A physical return is not required to initiate a Printful defect or damage claim. Our customer obligations are independent of Printful’s supplier-claim decisions.
Original Artwork and Commissions Original artwork sales are final for change of mind to the extent permitted by law. Contact us promptly about damage, incorrect items, or items not as described. Commission deposits are non-refundable once work begins, to the extent permitted by law. Cancellation before work begins is reviewed case by case. If Keith Wahl Art cannot complete a commission for a reason within its control, all commission payments will be refunded. Commission payments are subject to Sections 4.3, 4.9 and 6.3 of our Terms of Service and applicable statutory rights.
Return Process
- Email theartist@keithwahlart.com with your order number and reason for return.
- Receive a review of your request and any necessary return instructions and address. Do not return items before contacting us.
- If a physical return is required, follow the shipping instructions we provide.
- Any approved remedy is processed following review and, where required, inspection.
Return Shipping Costs Customers may be responsible for return shipping unless the item is defective or incorrect.
REFUND POLICY
Refunds are issued to the original payment method.
Processing Time Approved refunds are issued to the original payment method. Processing times depend on your financial institution.
Assessment Remedies are assessed according to the issue and applicable law. Statutory rights are not limited by voluntary return restrictions.
Shipping Charges Shipping charges are not automatically excluded from a refund where applicable law requires their reimbursement.
EXCHANGE POLICY
Standard size exchanges are not offered for Printful merchandise. At our discretion, a new order in a different size may be placed at the customer’s expense. Remedies for defective or incorrect items and statutory rights are unaffected. Review the size guide before ordering.
Exchange Process Email theartist@keithwahlart.com with your order number and the item you want to exchange for.
Shipping Costs If a return is needed, we will explain shipping arrangements and costs before you send it. Responsibilities for defective or incorrect items will be handled in accordance with applicable law.
Availability Exchanges depend on product availability. If the requested item is unavailable, a refund or alternative item may be offered.