Refund policy
RETURN POLICY
Returns are accepted within 30 days of delivery. EU customers may have additional rights under local regulations.
Eligible Items Items must be: • Unused • Undamaged • In original packaging • Free of stains, wear, or alterations
Non‑Returnable Items • Original artwork (one‑of‑a‑kind canvas panels) • Custom commissions • Personalized items • Digital downloads • Opened hygiene or intimate items • Items marked “Final Sale”
Return Process
- Email thehbic@keithwahlart.com with your order number and reason for return.
- Receive return instructions and return address.
- Ship the item using a trackable method.
- Refund or exchange is processed after inspection.
Return Shipping Costs Customers may be responsible for return shipping unless the item is defective or incorrect.
REFUND POLICY
Refunds are issued to the original payment method.
Processing Time Refunds typically process within 5–10 business days after the returned item is received and inspected.
Partial Refunds Partial refunds may be issued if: • The item shows signs of use • Components are missing • The return does not meet full eligibility criteria
Non‑Refundable Charges Shipping fees may not be refundable unless the return is due to an error or defect.
EXCHANGE POLICY
Exchanges are available for: • Apparel size issues • Defective items • Incorrect items received
Exchange Process Email thehbic@keithwahlart.com with your order number and the item you want to exchange for.
Shipping Costs Customers may pay return shipping for size‑related exchanges. Defective or incorrect items may receive a prepaid return label.
Availability Exchanges depend on product availability. If the requested item is unavailable, a refund or alternative item may be offered.